• OwnCube has been hosting Open Source Clouds since 6 years
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OwnCube FAQ - Your questions - our answers

Everything at one glance - You haven't found the appropriate product yet? Our support und sales contact is right at your service.

Frequently asked questions

Can I personalize my cloud - own design, color, logo ?

Only with ADMIN and CLOUD VPS packages. At Nextcloud you have the so-called "Theming" function. By using it as admin in the cloud panel, you can change the color, logos, login background,... . ownCloud also offers a own design feature, please check the Developer info, adjust it to your own needs and send the ready-made design to support@owncube.com or use a ticket in the customer panel.

Can I use my own domain ?

You can use your own domain/subdomain at any time with Admin and Cloud VPS packages. You can either order one, or use an already existing one. Of course, you can also use an external domain or subdomain whenever you want. Simply set an A-record on our server IP at your registrar/DNS provider and you can access the cloud. EXCEPT in SINGLE Packages. We offer free included subdomains: NAME.owncube.com, NAME.businesstogo.cloud, NAME.happyfamily.cloud, NAME.meineeigene.cloud, NAME.ichhabeeine.cloud .

How are updates carried out ?

Before a ready-made release we test the latest RC versions very carefully. New installations, migrations, updates and many more are always tested extensively by our technicians. After release we update our "update-addon" customers' clouds as quickly as possible. Customers without update addon, can update the cloud with the included updater app.

Can I mount external storage ?

Using the External Storage App, which you can activate yourself, you have the opportunity to mount Dropbox, GoogleDrive, Webdav, Ftp,...

Can I use encryption ?

One important encryption, SSL ( encrypted connection from you to the server ), is pre-installed by us, so your connection to your cloud is safe from the very first moment. The encryption app is very useful if you use external storage. More infos you can find in the developer docs.

Can I mount the cloud using Webdav without Sync Client ?

This is possible at any time. Of course, you can also use other synchronizing tools, such as goodsync, cyberduck,... . Sync programs by Nextcloud und ownCloud are recommended.

Unlimited users/groups and own apps in ADMIN packages ?

That's right. You can set unlimited user and groups, as well as use all available apps. The only exception are apps which require separate services, such as for example Collabora, Stun/Turn, SolR, .... These require separate software/service installation and are only available with addon or on Cloud VPS packages. Along with the addon you receive your own server, which works for you only, and which has Collabora and Stuf/Turn pre-installed with a shortcut to your cloud.

Which apps can I use in SINGLE packages ?

Our Single packages are reduced to the "minimum" concerning choice of apps. CORE apps like files, calendar, contacts, gallery, bookmarks and tasks are activated. If you would like to use your own apps or more apps, please take a look at our ADMIN and Cloud VPS packages, where you can use all available apps. Exceptions: see above and tour.

How long does it take to establish my package ?

The setup is usually completed in very short time, mostly within minutes. Setup duration depends on the chosen SLA ( Service Level ) , the SLA you choose indicates the max. setup time for your package.

Which software is used by OwnCube ?

We use the Open Source software Nextcloud und ownCloud. On our servers we use APACHE/NGINX, MYSQL, PHP7.x.

How can I erase my cloud and terminate my account ? Right to be Forgotten

You can terminate your service at any time, with only a few clicks in the customer panel at MY SERVICES. Subsequently, please send a ticket to our support team, which will then delete your account and all your provided data.

Can i have SSH access with admin packages ?

SSH is only possible with our VPS and Dedicated server packages or with admin BUSINESS accounts.

You have further questions?

Contact us and we will answer you as soon as possible.

General information

Email support

Write your sales requests to sales@owncube.com at any time. For technical support turn to support@owncube.com. We would like to ask you to always write from your registered email address, so that we can automatically allocate your request and accomplish it within SLA. You can always change your email address in the customer panel, and also generate additional email addresses/contacts.

Customer panel

In your customer panel you can find all the details regarding your service, bills, tickets, network status and much more.

Useful links

On our status site https://status.owncube.com you can find announcements concerning maintenance, failures and important information regarding our services. You can simply subscribe to our Status Mailinglist and you will automatically receive an email notification in case of a new post on our status site. In it you will find the status to the entry and the full information by our technicians.

Terms and conditions and SLA

Service-relevant contract info can be found in the customer panel at Downloads, as well as directly on our website: Terms and conditions and Safety and SLA

7-day money-back guarantee

You can try all our services without any risk. We want you to be satisfied, that is why we as an experienced cloud provider offer an exclusive money-back guarantee: in case of any dissatisfaction you can withdraw within 7 days without justification, and we will refund the full amount. For a fully free-of-charge test you can simply use a free OwnCube subdomain at your order and refrain from booking additional service during your test period. Test and see, no risk, for 7 days!

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